Simple policies, exceptional care
Our Appointment Policy
We totally understand that life happens! But because each appointment is time we’ve set aside just for you,
we ask for a little help keeping things running smoothly for everyone.
Cancellations
We get it — sometimes plans change last minute. If you need to cancel or reschedule, we just ask for at least 24 hours’ notice so we can offer that time to another client.
No-Shows & Same-Day Cancellations
If you cancel the same day or aren’t able to make it in, we’ll charge the full price of your scheduled service to the card on file.
We know this can feel like a bummer, but it helps us keep offering the best care and availability to all our clients (including you next time!)
Running Late?
No Stress — Just Give Us a Heads Up
We know traffic, parking, and life in general can throw off even the best plans! If you’re running behind, just give us a quick call or text so we know you’re on your way. If you arrive within a few minutes, we’ll do our best to fit you in and get you the full experience. If you’re more than 10 minutes late, we may need to adjust or shorten your service so it doesn’t run into the next client’s appointment — and if there isn’t enough time left at all, it’ll be treated as a same-day cancellation. We always want to give you the best possible experience, and sometimes that means a little flexibility on timing helps us do that for you!
Keeping a Card on File
To make booking easy and hold your spot, we ask for a credit card at the time of booking.
Don’t worry — you won’t be charged anything unless you no-show or cancel same-day. Think of it as a little reservation guarantee so we can keep your appointment just for you!
Thanks so much for understanding —
we can’t wait to see you!